Subprocessors

Last updated: February 24, 2026

FirstIgnite, Ltd. uses the subprocessors below to provide, operate, and support its services. These subprocessors may process limited customer personal data on our behalf in accordance with applicable data protection laws and contractual safeguards.

Core Infrastructure & Cloud Hosting

  • Google Cloud Platform (GCP) — application hosting, databases, backups, and EU production environment. Data categories: customer account data, uploaded content, system metadata. Location: United States, European Union.
  • Amazon Web Services (AWS) — cloud infrastructure, storage, analytics, backups, and disaster recovery. Data categories: customer account data, uploaded content, system metadata. Location: United States.
  • Microsoft Azure — AI services, vector search, and cloud storage. Data categories: customer account data, uploaded content. Location: United States.

AI & Machine Learning Services

  • OpenAI — AI model inference and embeddings. Data categories: customer-provided prompts/inputs, document excerpts (where applicable). Location: United States.
  • OpenRouter — secure routing of AI requests to multiple model providers. Data categories: customer-provided prompts/inputs, request metadata. Location: United States.
  • Anthropic — AI model inference. Data categories: customer-provided prompts/inputs, document excerpts (where applicable). Location: United States.
  • Google (Gemini) — AI model inference. Data categories: customer-provided prompts/inputs, document excerpts (where applicable). Location: United States.
  • Perplexity AI — AI-powered research and analysis. Data categories: customer-provided prompts/inputs, research queries (where applicable). Location: United States.
  • Parallel AI — asynchronous AI-powered research and analysis workflows. Data categories: customer-provided prompts/inputs, research queries, generated outputs. Location: United States.
  • Azure AI Search — vector storage and semantic search over uploaded documents. Data categories: document content (or excerpts/chunks), embeddings/vectors, related metadata. Location: United States.

Analytics & Product Usage Monitoring

  • Segment (Twilio) — event collection and analytics routing. Data categories: usage events, identifiers (e.g., user/account IDs), device/browser metadata. Location: United States.
  • PostHog — product analytics and usage insights. Data categories: usage events, identifiers (e.g., user/account IDs), device/browser metadata. Location: United States.
  • Mixpanel — product usage analytics. Data categories: usage events, identifiers (e.g., user/account IDs), device/browser metadata. Location: United States.
  • Google Analytics — website analytics. Data categories: website interaction data, device/browser metadata, IP address (where applicable). Location: United States.

Customer Communications & Support

  • Intercom — customer support and messaging. Data categories: customer account data, support messages, attachments (if provided). Location: United States.
  • Canny — customer feedback and feature requests. Data categories: customer account data, feedback content. Location: United States.
  • Vitally — customer success monitoring and communications. Data categories: customer account data, usage summaries/health metrics. Location: United States.
  • Mailgun (Sinch) — transactional email delivery. Data categories: email addresses, email content, delivery metadata. Location: United States.
  • Resend — transactional email delivery. Data categories: email addresses, email content, delivery metadata. Location: United States.

Identity & Authentication

  • PropelAuth — user authentication and single sign-on (SSO). Data categories: user identity data (e.g., name, email), authentication metadata. Location: United States.
  • Google OAuth — identity federation and login services. Data categories: user identity data (e.g., name, email), authentication tokens/metadata. Location: United States.

Payments & Billing

  • Stripe — payment processing and billing. Data categories: billing contact data, payment-related data, transaction metadata. Location: United States.

Sales, Marketing & Data Enrichment

  • HubSpot — CRM and marketing automation. Data categories: business contact details, communications metadata, CRM records. Location: United States.
  • Mailmodo — customer newsletters and product updates. Data categories: email addresses, email content, delivery metadata. Location: United States.

Subprocessor Updates

We may update this list from time to time as our services evolve. Where required by applicable data protection agreements, customers will be notified in advance of any new subprocessors.